Shipping


Shipping

Free shipping for orders over $100.00 to addresses in the 48 contiguous US states. 

$4 shipping for orders under $100.00 to addresses in the 48 contiguous US states.

$10 shipping supplement for orders to Hawaii or Alaska.

Orders cannot be shipped to PO Boxes.

Orders are shipped via USPS Priority or UPS Ground. 

Shipping rates do not include signature required service or insurance of more than $100. Both services are available at an additional cost. Email us at hello@shopkeentu.com before completing checkout to add either of these services.

Orders are shipped from the New York City area the next business day. Orders placed Saturdays, Sundays or on federal holidays will ship on the next business day. Orders are shipped with no signature required service for delivery and $100 insurance. 

When you make an online order, you will receive a confirmation email. You will receive a second email which includes a link to track your package. 

If you didn’t receive a confirmation email, reach out to us at hello@shopkeentu.com so we can make sure everything is in order.

If your package did not arrive when the tracking indicates it has, waiting another 24 hours will often resolve the issue.

If your package is missing or arrives damaged, email us at hello@shopkeentu.com and we can send you the claim paperwork and instructions to file a claim with the carrier.